Learning and Development
Customized Learning platform customized as per the clients requirements focusing at various levels of staff in the organization driving a more productive and efficient organization.
1. Training Platform to create Efficiencies
Design and create a structured training platform for Property and Asset Management including Facilities Management with an aim to improve the service delivery & overall customer experience.
Aim- to create and design a platform to improve the service quality through structured training framework at site levels
- Gap analysis and review of existing practices
- Preparation of new modules and up-gradation of existing ones
- Implementation of training though train the trainer concept and/or by our trained experts
- Subjects of training would be as required by the organisation. Some of the subjects are:
- Customer Service and Engagement
- Engineering- basic engineering, philosophy, maintenance management, building automation etc
- Presentations- structure and content and layouts of various reports
- Language- basic English and communication skills
- Facility Management- building operations, property management, tenancy management and transition management
- Risk/Crisis Management and Emergency Management
- Security and Fire and Life Safety- building security, basic security skills, emergency handling, fire risk assessment, fire detection and fire fighting
- Housekeeping- basic housekeeping skills, machinery, chemicals, check lists and SOPs and safety tips
- Finance- financial planning, budgeting and spend tracking along with variance analysis
- Procurement- basic procurement, vendor management and store management
- People Management- leadership, time management, conflict management, grooming and etiquettes. Recruitments and interviews.
- Value Additions- health and safety management, 5s, LOTO, benchmarking etc